Onsite IT Support Engineer

We have an exceptional opportunity for a driven, tech savvy onsite IT Support Engineer to join international business based in Dublin, United Kingdom. Our client has a global reach from a dedicated team in Dublin, United Kingdom down to exclusive partnerships across the globe. 

We are eager to speak with applicants with proven technical skills, looking for an opportunity to bring fresh new ideas and has a desire to progress in their career, taking on more responsibilities and becoming a future industry leader.

Main Responsibilities for the successful Onsite IT Support Technician:

As an Onsite IT Support Engineer your role will be a mix of working on client projects and service desk escalations and On-Site Installations.  This is a semi-field role, as you will be required to travel to our client’s sites around Ireland and abroad. 

• Provide onsite support to diagnose and resolve end‑user and endpoint issues.
• Perform first‑line triage and route tickets to the appropriate resolution teams.
• Manage your ticket queue and meet agreed SLA response/resolve times.
• Communicate clearly with customers via phone, email and in person.
• Analyse tickets to spot trends and recurring issues; propose preventative actions.
• Keep IT documentation current (how‑tos, KBs, asset notes).
• Test and repair faulty equipment; perform PC builds and installations.
• Collaborate closely with clients’ local and European IT teams.
• Execute assigned activities and asset management (receipt, inventory, tracking).
• Provide AV support to ensure smooth video/teleconferencing (software, hardware, rooms).

Main requirements for the successful Onsite IT Support Engineer:

• Minimum 1 year in a similar IT support role (MSP experience an advantage).
• Strong knowledge of Active Directory and Microsoft 365.
• Windows 10/11 desktop support; familiarity with Windows Server 2019/2022 an advantage.
• Networking fundamentals: LAN/WAN, Wi‑Fi, TCP/IP, patch panels an advantage.
• Clear, customer‑friendly communication and solid documentation habits.
• Able to stay calm, prioritise and deliver in a fast‑changing, deadline‑driven environment.
• Desirable Certifications: CompTIA A+ / Network+ / Security+, Microsoft 365, Azure (or equivalent
• Clean/full driving license is essential.

What we offer to the successful Onsite IT Support Engineer:

• Salary €30,000 – €35,000 per annum.
• Monday to Friday.
• Company Bonus.
• Unrivalled career development prospects and opportunity to progress.
• Education Reimbursement.
• Employee mentoring programme.
• Pension/ and Holiday/ insurance cover.
• Company Events.

If you are an IT savvy individual with a desire to progress and be part of fantastic team, then this role is for you! Please do not hesitate to contact us for more details.

Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.